Frequently asked questions.
What services do you offer?
We offer a range of professional cleaning services, including residential cleaning, commercial cleaning, deep cleaning, office cleaning, post-construction cleaning, and move-in/move-out cleaning. We tailor each service to meet your unique needs and ensure your space is spotless.
Are you insured?
Yes! As a fully insured cleaning company, we ensure that you and your property are protected while we work. We take safety and professionalism seriously, and our insurance covers both liability and damages.
How do I book a cleaning service?
Booking with us is easy! You can either call us at 470-236-1647 or fill out our online inquiry form. Once we receive your request, we’ll confirm the date and time that works best for you.
Do you provide cleaning supplies and equipment?
Yes, we bring our own professional-grade cleaning supplies and equipment. However, if you have any specific products, you’d like us to use, feel free to let us know ahead of time.
What if I’m not satisfied with the cleaning?
Your satisfaction is our top priority. If you’re not completely happy with the service, let us know within 24 hours, and we’ll re-clean the area at no extra charge. We’re committed to delivering high-quality service every time.
How to prepare for your home cleaning service?
To help us deliver the best results and use our scheduled time efficiently, please review these simple steps before your cleaning appointment:
Declutter Your Space - Our team focuses on cleaning, not organizing. Please pick up personal items (clothes, toys, dishes, papers) so we can access all surfaces and floors.
Secure Pets - For everyone’s safety, we ask that pets are secured in a separate room, crate, or yard during the cleaning. This ensures our team can work efficiently and your pets remain safe.
Provide Access - Please make sure we can get into your home at the scheduled time. You can:
Be present to let the team in
Provide a key or door code in advance
Arrange for someone you trust to be home
Communicate Special Instructions - If there are areas to avoid, fragile items to handle with extra care, or particular cleaning priorities, let us know before the service.
Secure Valuables - While we are fully insured, we recommend that jewelry, cash, and other valuables be stored away prior to our arrival.
Prepare Payment (If Not Prepaid) - Payment is due at the time of service unless other arrangements have been made. An invoice will be sent via e-mail/text. We accept payment methods credit/debit cards, apple pay or through your bank.
How much does your cleaning service cost?
Our rates vary depending on the size of the space, the type of cleaning required, and the frequency of service. Reach out to us, and we can discuss your specific needs and provide a custom quote for your space.
Do I need to be home during the cleaning?
No, you don’t need to be home during the cleaning. Our team is trustworthy, reliable, and professional. We can clean your space while you’re away, and we will lock up once we’re done. If you prefer to be home, we’re happy to accommodate that too.
What happens if I need to cancel or reschedule?
We understand that schedules can change. If you need to cancel or reschedule, we ask for at least 24 hours’ notice to avoid a cancellation fee. Please contact us as soon as possible, and we’ll be happy to adjust the appointment.
Are your cleaners background checked?
Absolutely. All of our cleaning professionals undergo a thorough background check to ensure they meet our high standards of trustworthiness and professionalism. We pride ourselves on building long-term relationships with our clients.
How can I pay for the cleaning service?
We accept multiple payment methods, including credit/debit cards, checks, and electronic transfer. A 20% deposit is required to secure booking and balance of payment is due upon completion of the service, and we’ll provide you with an invoice for your records.